Lowe's Home Improvement in Macedon, NY Open now

Reviews about Lowe's Home Improvement

• ★ ★ ☆ ☆ ☆

  July 06, 2020, by Ali Par
  This review only pertains to the paint department. Most everyone else at the customer service department were helpful and kind. I went to the paint department and no one was there, so a lady at the register kindly called someone over. I waited patiently looking around the register area. An older gentleman walks over in a baseball cap and I smile at him ready to ask my question only to be greeted by a rude and frustrated sigh and grunt. With a distained look the man asked "what do you need?" I said asked for the paint type and he says "I don't know what you're talking about. What do you want?" I explained that I was looking for paint that glows in the dark or is fluorescent. I've seen them being used in construction for roads. He says, "Just look in the middle aisle... That's all the masonary paint". I thanked him after I realized he didn't want to assist me and eventually found what I needed on my own. What got me mad was his willingness or slightly better behaviour toward the gentleman that approached him after me. It seems like in this guy hates his job because of how ridiculously hard it is to have to answer a question or show kindness to a customer, especially females. The woman in customer service at first was confused when I asked her about the porcelain light base that I was looking for but instead of getting frustrated she thought about my request and we figured out the name of the part and she kindly pointed me towards the aisle.